Sift | How to Build a Best-in-Class Digital Workplace

How to Build a Best-in-Class Digital Workplace

A case study on how 8 C-Suite Leaders from Rocket Mortgage, a leading financial services firm, have built an exceptional employee experience.

Download the ebook to learn:

The current state of the employee experience and how COVID has pushed orgs to change and why a strong digital workplace is critical to business success

Everyone wants to build a great employee experience, and the need for a robust digital workplace has been written in neon since COVID disrupted business as usual. But how do you put this into practice?

How Rocket Mortgage has equipped its HR and IT teams to build a top-notch employee experience

The steps you can take to build a stronger employee experience

How to Build a Best-in-Class Digital Workplace

Everyone wants to build a great employee experience, and the need for a robust digital workplace has been written in neon since COVID disrupted business as usual. But how do you put this into practice?

The workplace today reflects silos between HR and IT, which results in disconnected tools and no ownership of the employee experience.

Because the employee experience is now the digital experience, this problem is made even more critical. And it means that now more than ever HR, IT, and Operations need to work together to build a best-in-class digital workplace.

Curious what leaders you'll be hearing from? Check out a sneak peek below

Bob Walters

President and Chief Operating Officer

How do we [at Rocket Mortgage] make decisions? A lot of it comes down to culture. When you know who you are, the decisions are easy.

On why culture is so important to Rocket Mortgage

A part of Rocket Mortgage since 1997, Bob oversees the day-to-day operations of the business, focusing on strategic planning and leveraging synergies among various operational teams.

Previously as Chief Economist and Executive Vice President, he oversaw Capital Markets and Servicing operations at Quicken Loans. He has been instrumental in overseeing the teams that manage interest rate risk management, trading and product development.

Rocket leaders asked: What can we do in this new environment that's different? How can we listen, and how can we ramp up our communication to humanize this experience?

On how Rocket Mortgage approached their COVID response

Mike Malloy

Chief Amazement Officer

Mike joined the company in 2015 and now leads The Pulse (what other companies call human resources), Team Member Learning and Development, and Team Member Workspace and Environment.

These combined teams work together to ensure that every team member can build an amazing career, enhance their well-being, build a stable financial future, and have an amazing team member experience. He has also been a pivotal leader in heading Rocket Companies' Covid-19 response.

On building a digital workplace that works

You can't have one set of rules when building for customers, and a different set of rules when building for team members. You have to put the user first.

Brian Woodring

Chief Information Officer

Since joining the company in 2017, Brian has worked to guide the digital strategy at Rocket Mortgage and direct the culture of the company's tech teams.

Above all he works to ship products that make Rocket Mortgage's clients feel confident and happy and he works to grow teams that have a shared sense of purpose and mission.

Curious what leaders you'll be hearing from? Check out a sneak peek below

Brian Woodring

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